FAQ | Shivoham

F.A.Q

SHIVOHAM

General

01. What is Shivoham's mission?

Shivoham’s mission is to revolutionize healthcare in Africa by equipping medical professionals with the latest surgical devices, continuous training, and robust support to deliver exceptional patient care across the continent

02. What products and services does Shivoham offer?

Shivoham provides high-quality surgical instruments and medical devices, along with essential services like maintenance, hands-on training, and continuous support. Our goal is to empower African healthcare professionals with innovative tools and knowledge for improved surgical outcomes.

03. What makes Shivoham unique in advancing healthcare in Africa?

Shivoham focuses on bridging the gap in healthcare access by offering world-class surgical devices and training, led by seasoned professionals. Our commitment extends to supporting African surgeons both locally and internationally, building a lasting healthcare infrastructure.

SHIVOHAM

Product & Device Information

01. What training programs does Shivoham offer for African surgeons?

Our training programs include hands-on device training, workshops, demos, and international learning experiences with renowned surgeons. We aim to build skills and confidence among African surgeons, enhancing their surgical techniques with world-class knowledge and technology.

02. How can I enroll in Shivoham’s training program?

To enroll in our training program, visit our Training page for details on available programs and registration information. You can also reach out to our team for personalized guidance on finding the best fit for your professional development.

03. What is the Yoko Exoscope, and what are its unique features?

The Yoko Exoscope is a versatile, high-definition surgical exoscope that offers continuous zoom, wireless control, and advanced illumination, among other features. It provides surgeons with exceptional optics, flexible magnification, and an ergonomic setup for precision and comfort in the operating room.

04. How do I access product manuals and instructional guides?

Product manuals and instructional guides are available upon request. Simply fill out our contact form with details of the specific product, and our team will provide you with the necessary resources.

05. Do you offer a product catalog, and how can I access it?

Yes, we provide a comprehensive product catalog. You can download our brochure directly from our website, which includes detailed information on our range of surgical instruments and devices.

06. What maintenance services do you offer for surgical devices?

Shivoham offers comprehensive maintenance and servicing for all our products. Our services include regular inspections, repairs, and calibration to ensure your devices remain in top condition and meet medical standards.

Training & Education

01. What training programs does Shivoham offer for African surgeons?

Our training programs include hands-on device training, workshops, demos, and international learning experiences with renowned surgeons. We aim to build skills and confidence among African surgeons, enhancing their surgical techniques with world-class knowledge and technology.

02. How can I enroll in Shivoham’s training program?

To enroll in our training program, visit our Training page for details on available programs and registration information. You can also reach out to our team for personalized guidance on finding the best fit for your professional development.

03. Do you offer online or remote training sessions?

Yes, we offer remote training options, including webinars, online courses, and virtual demonstrations. This allows surgeons across Africa to learn from our experts without needing to travel.

04. Are there opportunities for hands-on training in Africa or abroad?

Absolutely. We arrange hands-on training sessions both locally in Africa and internationally, partnering with world-renowned professionals and institutions to give African surgeons the best learning experiences.

Ordering & Support

01. How can I place an order for a specific product or device?

You can place an order by visiting our website’s product pages or by contacting our sales team directly for assistance. We’ll guide you through the process to ensure you choose the best solutions for your needs.

02. What payment options do you accept?

We accept a range of payment options, including bank transfers, major credit cards, and mobile money. If you have specific payment preferences, please contact us, and we’ll do our best to accommodate them.

03. How long does shipping take, and what countries do you ship to?

Shipping times vary depending on location, but we aim to deliver products as quickly as possible across Africa. For a detailed shipping estimate, please contact us with your location and order details.

04. Do you offer product demonstrations?

Yes, we offer product demonstrations to help clients experience the full capabilities of our devices before making a purchase. Contact us to schedule a demonstration tailored to your needs, either virtually or on-site where available.

05. What should I do if my device needs servicing or repairs?

If your device needs servicing or repairs, please contact our support team. We offer fast, professional maintenance services to ensure your equipment stays in optimal working condition.

Customer Support & Contact

01. How do I contact Shivoham for technical support?

For technical support, reach out to us via our support page, email, or phone. Our team is available to assist you with any technical inquiries or troubleshooting needs.

02. Who can I reach out to for product recommendations?

Our knowledgeable sales and support teams are ready to provide personalized recommendations based on your specialty and practice needs. Get in touch, and we’ll be happy to help you find the right solutions.

03. How can I stay updated with Shivoham’s latest products and news?

Subscribe to our newsletter, follow us on social media, or check our website for the latest updates on products, events, and training opportunities.

Career & Opportunities

01. Are there career opportunities available at Shivoham?

Yes, we frequently have openings for dedicated professionals passionate about healthcare and innovation. Visit our Careers page to view current opportunities and learn how to apply.

02. How do I apply for a job at Shivoham?

To apply, visit our Careers page for application instructions and a list of open positions. We look forward to welcoming new members to our team!

03. What career paths does Shivoham offer for professionals in healthcare and technology?

Shivoham offers roles in areas like sales, technical support, training, and product development, with opportunities for growth and specialization. We support continuous learning and professional advancement in all career paths.

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